General
Questions:
Where
do I get my access data?
You will receive your access authorisation from us by
e-mail immediately after the account has been set up.
This is usually sent to you shortly after you place
your order. (Please note that orders placed using bank
transfer (via Paypal or bank account) as a method of
payment can only be processed after the initial payment
has been received).
What
payment options are there?
We accept payment by credit card (MasterCard, Visa),
Paypal, direct debit (only in Germany) and bank transfer.
How
long does setup & domain order take?
We usually set up the domain within a few hours but
it may take between 12 and 24 hours before the domain(s)
is/are registered. If you would like to transfer an
existing domain to us, this normally takes one to three
days. (Please note that orders placed using bank transfer
as a payment option can only be processed after the
first payment has been received).
Since set up is considerably more complex for dedicated
servers than for packages, the configuration of a dedicated
server can take 2-7 days.
When
do I have to pay and what happens if I fall into arrears?
It is important that there is a cover period of five
days before the beginning of a new monthly period. If
this payment is not made we will suspend access to your
server at the beginning of the new monthly period. You
will receive an e-mail reminder ten days before the
beginning of a new monthly period.
Should you fail to contact us regarding a server for
which payment is not covered, data loss cannot be ruled
out.
Can
I order additional domains for my package/server?
Of course – this is easy and can be done at any
time. Please use the following link to place your order:
http://www.giga-international.com/angebote_d.php
I've
received an invoice, but I'm sure I have already transferred
the amount stated.
Irrespective of payments made in advance, we are obliged
to send an invoice for rendered services. If you have
already paid in advance, please regard the invoice
as confirmation.
This does not apply, of course, if you
have been notified about non-payment – in that
case, please contact us immediately.
I
want to transfer a domain to Giga-International.com
Transferring a domain to us is child's play. When ordering,
simply enter the name of the domain to be transferred.
Shortly after the order has been placed we will contact
you. You will receive a form of authorization for a
domain name transfer which you must complete and fax
to the departments stated. The transfer of a domain
normally takes two to three days at the most.
I
want to transfer my domain to another provider
Please send us the completed form of authorization for
a domain name (by fax or mail) and an e-mail stating
your intention to transfer the domain.
Where
can I close the account?
A brief e-mail that also includes details of your package
(for verification) and personal information is sufficient
for this purpose. The period of notice is 4 weeks.
Server-specific Questions:
Can
I place an additional order for HDDs/RAM for my server?
Yes, that's no problem at all. After clicking 'Order
now!’ (no obligation) you are forwarded to the
configuration page for the respective product. Here
you can view the possible upgrades and can of course,
also place an order.
Upgrades can be ordered if you already have a server
at Giga-International.com. To do this, please send a
short e-mail to support@giga-international.com.
Can
I do Flash FXP-Server-to-Server-Transfers with my server
at Giga-International.com?
You have full root-access on all of our servers, therefore
you can disable or enable FXP.
Package-specific Questions:
How
do I order options (additional web space etc.)?
You can order additional web space, more databases,
e-mail addresses etc. by e-mail. For initial registration
this may also be carried out using the order form, of
course.
Can
I change the package?
Yes, you can. This is possible free of charge. In the
case of a 'down-grade' change, however, we cannot refund
any price differences.
When changing a server or changing from a package to
a server, you must transfer your data by yourself.
The following case is an exception: The administration
software Cpanel is installed on both servers, which
enables automatic account transfer.
When upgrading a package, you may still continue to
use the old package.
How
do I create a new eMail-account?
If you would like to create an individual eMail-adress
for your domain (like webmaster@yourdomain.com), please
take a look at our tutorials .
Can
I install Teamspeak Server or other software on my package
web space?
Root access to the server is required in order to install
additional software that is not yet available via our
panel. For security reasons we cannot provide this for
packages – only for "dedicated servers".
If you order your own server of course, you have a free
hand to install any software you like.
How
much will additional traffic cost that exceeds the monthly
volume included in the package?
You only have to ask this question if you have a traffic-limited
package (e.g.100 GB traffic per month). Some of our
packages come with "unlimited traffic". In
this case, you don't need to pay anything at all for
additional traffic.
In the first case, there are two kinds
of transfer:
- You have already brought it to our
notice in the previous month that your package will
probably need more traffic within the next few months:
In this case, we will provide you with an individual
quotation for a general increase in your traffic limits
from the following month. This price will be comparable
with what you pay for the traffic that is already
included – i.e. it will be always be favourable.
- The traffic exceeds the monthly limit
without prior consultation:
In this case, each additional GB that exceeds the
limits will cost 0.50 EUR.
Colocation- and
bandwidth-specific Questions:
Where
is the datacenter of Giga-International.com located
and how is it equipped?
In July 2007, Giga-International established its own
datacenter in Munich. It is equipped with latest technology
and a high-speed connection to the internet. Details
on our datacenter in Munich can be found here.
A live webcam is online 24/7 - you can find it here.
In addition to this datacenter, about 500 dedicated
servers (July 2007) are being operated in Franfkurt.
These are entirely dedicated servers, not colocated
machines.
Can
I colocate any type of server - including self-assembled
servers - at Giga-International.com?
Generally: Yes. You should, however,
take care that rack servers meet the standard dimensions
of 19"-racks and that tower servers (servers with
normal PC-cases) do not exceed the following dimensions:
height: 41 cm
width: 19 cm
depth: 45 cm
Should a rack server take up more
than one U in the rack, or should a tower server exceed
the dimensions outlined above, additional housing modules
become necessary. The same is true when the average
power consumption exceeds the maximum power available
with an offer.
If you, for example, want to colocate a tower server
with the following dimensions: 50cm x 22cm x 45 cm (hxwxd)
and an average power consumption of 170 watts, two standard
housing modules will be necessary.
Finally, it is your task to ensure that all hardware
and equipment, which is sent in, is secure and cannot
cause damage to the facility or other equipment.
How
can I send my server to you and how is it taken online?
Once you have ordered the desired housing and bandwidth
module from http://www.giga-international.com/angebote_colo.php,
you can send your server to our datacenter (we can recommend
UPS as logistics company because their handling of packages
is reasonable). Please include a note containing your
full name as well as your customer-ID and additional
information which enables us to identify you. If there
are special instructions regarding the setup of the
server, please also include them with the package. Our
address is:
Giga-Hosting.biz GbR
Hoerselbergstr. 5
81677 Muenchen
Germany
Giga-Hosting.biz GbR is our German parent
company. Once your server and the first payment have
arrived we will setup your server and connect it to
the internet.
What
is the speed with which my server will be connected
to the internet and how does billing for traffic work?
You alone can decide about the speed (bandwidth) with
which you server will be connected to the internet:
After having chosen the desired housing module, you
can choose the bandwidth module. This module determines
the connection to the internet of your server and how
billing is handled. You can, for example, choose the
standard connection, a so called 'shared bandwidth pool'
with no traffic limit at 19.99 EUR / month. You can
also choose 'dedicated' bandwidth, which is reserved
entirely for your server and is usable in full only
by you, all the time. The price of dedicated bandwidth
depends on the number of mbit/s you want to order.
Details on all bandwidth offers can be found on our
offers page, at http://www.giga-international.com/angebote_colo.php.
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